For the second year running, Lebara brought home the “Best Customer Service” Award at the Mobile News Awards 2012. Lebara was also awarded the accolade of “Best Mobile Virtual Network Operator (MVNO)” for the third time, an unprecedented industry hat-trick. The awards recognise excellence, best-practice and innovation in the UK’s mobile telecommunications industry. The winners were announced at the Hilton Park Lane in London on Thursday 15 March.
Yoganathan Ratheesan, CEO of Lebara Group stated, “We are delighted to receive these awards, which are testament to the hard work and dedication of our team. Winning them once was an achievement to be proud of, but bringing them home again and again reinforces the high value we place on our customers and staff. Lebara has always had a simple goal, to improve the lives of our customers through low-cost, high-quality mobile services, and these awards are fantastic recognition of this.”
Lebara was awarded “Best Customer Service” for its strong regard for customer service and satisfaction surpassing big names like O2 and Vodafone. The judges particularly highlighted the fact that the company tells the agents in its London-based call centre “to act as if they own the company” each time they deal with a customer. This empowers employees to take the necessary steps to resolve a customer enquiry and retain their business and loyalty.
And once again, Lebara successfully demonstrated to a select panel of industry judges, that it provides the best service to its target market in the UK by being awarded “Best MVNO”. The company was recognised for maintaining customer satisfaction, increasing its customer base and minutes of use, as well as growing annual revenue, in an increasingly competitive market and declining economy.
More details can be found here: www.mobilenewsawards.co.uk