19 March 2012
Lebara offers the Best Customer Service
LEBARA OFFERS THE BEST CUSTOMER SERVICE
Beats fierce competition to bring home the Best Customer Service and Best Mobile Virtual Network Operator Awards at the Mobile News Awards 2012
London, UK – Monday 19th March, 2012 – For the second year running, Lebara, one of Europe’s leading telecoms operators for ethnic and migrant communities, brought home the “Best Customer Service” Award at the Mobile News Awards 2012. Lebara was also awarded the accolade of “Best Mobile Virtual Network Operator (MVNO)” for the third time, an unprecedented industry hat-trick. The awards recognise excellence, best-practice and innovation in the UK’s mobile telecommunications industry. The winners were announced at the Hilton Park Lane in London on Thursday 15 March.
Lebara was awarded “Best Customer Service” for its strong regard for customer service and satisfaction surpassing big names like O2 and Vodafone. The judges particularly highlighted the fact that the company tells the agents in its London-based call centre “to act as if they own the company” each time they deal with a customer. This empowers employees to take the necessary steps to resolve a customer enquiry and retain their business and loyalty.
And once again, Lebara successfully demonstrated to a select panel of industry judges, that it provides the best service to its target market in the UK by being awarded the best Mobile Virtual Network Operator award. The company was recognised for maintaining customer satisfaction, increasing its customer base and minutes of use, as well as growing annual revenue, in an increasingly competitive market and declining economy.
Yoganathan Ratheesan, CEO of Lebara Group stated, “We are delighted to receive these awards, which are testament to the hard work and dedication of our team. Winning them once was an achievement to be proud of, but bringing them home again and again reinforces the high value we place on our customers and staff. Lebara has always had a simple goal, to improve the lives of our customers through low-cost, high-quality mobile services, and these awards are fantastic recognition of this.”
￼Lebara was founded ten years ago by Leon R. Ranjith, Baskaran Kandiah and Ratheesan Yoganathan who shared a vision to transform the international calling market. The three partners made it their mission to build a company that would represent a range of different communities and give something back to the countries where its loyal customers have their roots. Ten years on and Lebara is one of the world’s fastest growing mobile companies with more than 3 million active customers, over 1,000 employees worldwide, operations in eight countries and significant revenue growth in 2011. Above all, it is as committed as ever to the values that embodied its inception.
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NOTES TO EDITORS:
Lebara is one of Europe’s leading telecoms operators, enhancing the lives of ethnic and migrant communities by providing high quality and low cost international mobile products and services. Lebara provides Pay As you Go and Pay Monthly mobile SIM cards and related services customised to serve the migrant communities in seven European countries as well as Australia. The London-based call centre is open 365 days a year and employs over 250 agents speaking over 25 different languages.
In March 2011, it expanded its services by launching Lebara Money in the UK, a simple and secure MasterCard® prepaid card, offering highly competitive exchange rates and no transfer fees for customers wishing to send money abroad.