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14 November 2013

Lebara has offered its direct support and aid to the victims left devastated by Typhoon Haiyan in the Philippines by donating €100,000 to the UNHCR.

Lebara takes immediate action to help provide on-going support to the victims of Typhoon Haiyan
London, UK, Thursday 14th November 2013.
Lebara has offered its direct support and aid to the victims left devastated by Typhoon Haiyan in the Philippines by donating €100,000 to the UNHCR, the world’s leading organisation working to safeguard the rights and well-being of refugees.
The urgent donation will contribute to the UNHCR’s immediate response to provide essential supplies of safe drinking water and food to children and families in affected areas where homes and necessary facilities have been destroyed.
Recognising that it is also an uncertain time for many of its customers, Lebara will match all call credit sent from its customers to their loved ones in the Philippines. This will enable Lebara to continue its support beyond its initial donation and allow customers to help their friends and family by sending call credit to maintain contact. The call credit can be shared by texting ‘SHARE’ to 65088*. Customers will be notified of the service via SMS.
Customers will also have the opportunity to apply to be a trained volunteer in a sponsored visit to the affected areas in the coming months.
Yoganathan Ratheesan, Chairman of Lebara Group, commented, “It is crucially important that we do all we can, as quickly as we can, to help victims. We hope our donation will help to limit further damage as we work on longer term initiatives, with our customers, to help safely re-build the community and protect vulnerable children and their families.”
The devastating impact will continue for years to come and Lebara aims to provide on-going support to the displaced children in the Philippines where a large number of its customers have friends and family. This will be done via its Foundation by providing clean water, food, shelter and access to education.
* In the UK. Customers in France, Netherlands, Spain, Australia and Denmark will be notified of the service and number to text by SMS.
More about Lebara
Lebara, one of Europe’s leading telecoms operators for ethnic and migrant communities, is committed to giving back to the communities it serves through its Foundation, established in 2008. In five years, the founders have donated over €11 million to help protect and educate more than 200,000 disadvantaged children in 11 countries where Lebara customers have family and friends.
Through its strong resource commitments and activities to the Lebara Foundation, Lebara was awarded Best Community and Social Enterprise at the Mobile News Awards 2013.
Lebara has also been further recognised for its unique customer care culture by recently collecting several major industry awards for its distinctive customer service and commitment to making lives better within the European telecoms sector and beyond. They include Best Large Contact Centre at the European Call Centre and Customer Service Awards 2012 and 2013, Best MVNO at the Mobile Industry Awards 2013, and Best MVNO, for four years running, at the Mobile News Awards 2013.
Lebara expanded its services by launching Lebara Money initially in the UK, a simple and secure MasterCard® prepaid card and fast and reliable money transfer services using MoneyGram, both offering competitive rates for customers wishing to send money abroad and international mobile top up services.
Lebara is one of Europe’s leading mobile telecoms operators, enhancing the lives of migrant communities by providing high quality and low cost mobile products and services. Lebara provides Pay As You Go mobile SIM cards and related products and services customised to serve international communities in six European countries and Australia calling around the globe. Customers have recognised Lebara for being trustworthy, honest, simple and offering great value. **
More information can be found at:
www.lebara.com www.lebara-money.com www.lebarafoundation.org
** Source: ICM Lebara customer research 2010.
More about the UNHCR
The Office of the United Nations High Commissioner for Refugees was established on December 14, 1950 by the United Nations General Assembly. The agency is mandated to lead and co-ordinate international action to protect refugees and resolve refugee problems worldwide. Its primary purpose is to safeguard the rights and well-being of refugees. It strives to ensure that everyone can exercise the right to seek asylum and find safe refuge in another State, with the option to return home voluntarily, integrate locally or to resettle in a third country. It also has a mandate to help stateless people.